1. In scope (What we can help with)
 
  | Type of service  | Examples | 
 
  | Plumbing | Dishwashers, zip taps & fountains, carpark drains, gas servicing, etc. | 
 
  | Electrical  | Appliances, fridge, washing machines, power outages, body protection plate, UPS, etc. | 
 
  | Pest control | Infestation or evidence of pest activity - chewed wood /wire, faeces, smells & stain | 
 
  | Lifts | Out of order | 
 
  | Air conditioning | Malfunctioning - temperature, dripping, error codes, cleaning, dirty ducted vents | 
 
  | Fire equipment | Extinguishers, fire blankets, alarms, fire panel - beepin | 
 
  | Access and security | Locked out, access denied | 
 
  | Gardening / Garden maintenance |   | 
 
  | Office relocations / Medical equipment relocation | Treatment couches | 
 
  | Doors & windows repairs & maintenance |   | 
 
  | Waste removal | Medical waste including sharps, confidential waste (paper shredding), general & recycle waste, sanitary bin | 
 
  | Roof & guttering / Ceiling repairs |   | 
 
  | Cleaning | Office cleaning - tambour cabinets, kitchen, showers., clinical cleaning, window cleaning, carpet cleaning | 
 
  | Flooring | Restoration, repairs, torn, cracked | 
 
  | Building oxygen delivery system (in built) |   | 
 
  | Staff duress alarms install |   | 
 
  | Office furniture and office equipment replacement | 
 | 
 
  | Medical curtains | Install only, purchase is completed
  by site | 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2. Out of scope (What we can't help with) 
 
  | Type of issue | Helpline | 
 
  | Computer & accessory | IT support : 1300 724 463 | 
 
  | Client duress alarms install  | Alarms: 1300 557 551  | 
 
  | TV's - bluejeans / VR system  | IT support : 1300 724 465 | 
 
  | Medical equipment repair and service | Care Plus : 9459 8257  | 
 
  | Phone & internet issues | IT support : 1300 724 463 | 
 
  | Procurement  | Email: procurement@silverchain.org.au |