Silver Chain

How to Identify an Issue

1. In Scope (What we can help with)

Type of Service

Examples

Plumbing

Dishwashers, Zip taps & Fountains, Carpark Drains, Gas Servicing, etc.

Electrical

Appliances, Fridge, Washing machines, Power Outages, Body Protection Plate, UPS, etc.

Pest Control

Infestation or Evidence of Pest Activity - Chewed Wood /Wire, Faeces, Smells & Stain

Lifts

Out of Order

Air Conditioning

Malfunctioning - Temperature, Dripping, Error Codes, Cleaning, Dirty Ducted Vents

Fire Equipment

Extinguishers, Fire Blankets, Alarms, Fire Panel - beepin

Access and Security

Locked Out, Access Denied

Gardening / Garden Maintenance

 

Office Relocations / Medical Equipment Relocation

Treatment Couches

Doors & Windows Repairs & Maintenance

 

Waste Removal

Medical Waste including Sharps, Confidential Waste (Paper Shredding), General & Recycle Waste, Sanitary Bin

Roof & Guttering / Ceiling Repairs

 

Cleaning

Office Cleaning - Tambour Cabinets, Kitchen, Showers., Clinical Cleaning, Window Cleaning, Carpet Cleaning

Flooring

Restoration, Repairs, Torn, Cracked

Building Oxygen Delivery System (in built)

 

Staff Duress Alarms Install

 

Office Furniture and Office Equipment Replacement

Medical curtains

Install only, purchase is completed by site

 

2. Out of Scope (What we cant help with) 

Type of Issue

Helpline

Computer & accessory

IT support : 1300 724 463

Client duress alarms install

Alarms: 1300 557 551

TV's - Bluejeans / VR system

IT support : 1300 724 465

Medical equipment repair and service

Care Plus : 9459 8257

Phone & Internet issues

IT support : 1300 724 463

Procurement

Email: procurement@silverchain.org.au